Description

In this leadership role, the IT Director will oversee the IT/BI function, manage the delivery of high-quality IT/BI solutions and services, and align technology capabilities to business outcomes.  Partnering closely with the COO and business leaders, the IT Director provides strategic direction across the IT infrastructure, business applications, cybersecurity and business intelligence functions.
 
Role & Responsibilities: 
 
IT/BI Strategy, Executive Alignment & Portfolio Management

Partner with the executive team to shape and facilitate the organization's technology strategy, aligning IT/BI initiatives with business goals
Identify and champion technology opportunities that advance business objectives, quantifying expected value and building the case for investment
Guide the sizing, planning, and execution of strategic initiatives, and establish the conditions for their success
Manage the intake, prioritization, sizing, and approval process for IT/BI projects and changes
Create and maintain a rolling IT/BI roadmap that keeps the team organized and looking ahead

Business Applications

Lead the selection and implementation of business applications so solutions fit CHW's processes and are adopted in practice
Manage the ongoing improvement of existing applications, including changes, upgrades, refreshes, and technical debt
Direct a solution architecture capability that translates business requirements into sound system and process design, keeping usability at the center
Business Intelligence
Ensure the BI function delivers reliable, decision-ready insights
Support and guide sound data management, models, and governance appropriate to CHW's needs
Build toward a common data language, and maintain data cleanliness and consistency through governance and standards so that data becomes a strategic asset

Infrastructure, Operations & User Services
Oversee the design & reliability of IT infrastructure (servers, systems, and networks)
Set standards and direction of IT operations holding the team accountable for compliance and executional excellence.
Maintain service management practices and enforce IT policies for compliance and maturity
Ensure responsive end-user support that resolves issues quickly and keeps staff productive
Oversee the management and standardization of devices and endpoints
Establish & measure against clear service levels, using ticket trends to fix recurring problems and make everyday work easier for staff

Cybersecurity
Set security direction and monitor and measure adherence to it
Ensure alignment to a defined security standard, including periodic internal audits
Build security into initiatives from the start, with controls that protect effectively while minimizing friction
Leadership and Team Development
Lead and mentor-coach the IT/BI team, providing guidance and professional development
Foster a collaborative environment across the IT and BI functions
Manage vendor relationships, contracts, and service levels to ensure high-quality services
Stay updated with emerging technologies and industry best practices to leverage innovative solutions that drive business growth and operational excellence

Education and Experience: 
8 years of proven experience in an IT leadership role, preferably IT Director or a similar position
Strong business acumen and demonstrated ability to align technology and business initiatives
Experience managing enterprise business applications, ideally in real estate development and project accounting (Yardi, MRI Software, or a comparable platform a plus)
In-depth knowledge of enterprise IT systems, infrastructure, security, and emerging technologies
Excellent leadership, communication, and interpersonal skills
Strong problem-solving and decision-making abilities
Strong knowledge of IT service management frameworks and best practices, especially ITIL
Proficient in implementing and improving service management processes
Minimum of eight years of experience in leading and managing the IT function and team.
Bachelor’s degree in computer science, information systems, or a related field

Compensation:
It may vary based on skills, experience and qualifications:
$180,000 - $210,000
 
Benefits:
CHW offers employees generous benefits, including:
Medical, Dental, and Vision Plan
401(K) with company matching contributions
Life Insurance, Disability coverage is available in both short-term and long-term options, depending on your location and eligibility.
FSA (Flexible Spending Account)
Responsible Time Off (RTO)
12 Paid holidays
Hybrid Workplace
Wellness and Work Life Balance
Opportunities for Professional Development
EAP (Employee Assistance Program) and Calm App
Free Gym Access
Paid Time Volunteer Opportunity
Company-Wide Events