Description

IT Director (Dental Support Organization)
DETAILS
Location: Dallas, TX 75201 (onsite periodically / 1-2x per month, depending on location)
Position Type: Direct-Hire
Hourly / Salary: to $180K + 15% bonus structure

JOB SUMMARY
Vaco is currently seeking an IT Director for a direct-hire opportunity located in Dallas, TX 75201. The IT Director will support a fast-growing Dental Service Organization (DSO) with 48+ partner practices across multiple states by ensuring the reliability and performance of IT systems while balancing day-to-day operational support with long-term strategic planning. The IT Director will manage IT infrastructure, oversee vendor relationships, and lead cybersecurity initiatives, requiring a strong understanding of how critical IT is to enable seamless clinical and business operations. The IT Director will collaborate closely with cross-functional teams across the organization to identify and resolve challenges while designing and implementing technology solutions that enhance operational efficiency, safety, and scalability for clinical practices and the centralized support center.

About the Project: The IT Director must strategically build and lead the first centralized, in-house IT function for a rapidly scaling, PE-backed dental support organization (DSO). The organization operates 49 dental practices across Texas and Oklahoma, with an approximate $110M run rate driven primarily by acquisitions. The IT Director will shift the company from a heavily outsourced and fragmented IT model, including an MSP for operations and cybersecurity, a third-party provider for Snowflake and Omni BI/analytics, and one internal Open Dental specialist, to a governed, strategically aligned in-house function that delivers measurable value. The IT Director will oversee the ongoing MSP relationship and the Open Dental specialist (initial direct report) while partnering on BI and data architecture. The IT Director must be explicitly strategic and process-oriented, not focused on hands-on technical support or field break /fix.

• IT Strategy / Roadmap – Building / Executing IT Roadmap Focused on Scalability / Security / Performance to Support Organizational Growth
• Business Partnership – Partnering with Operations / Finance / HR / Clinical Teams to Understand Needs / Recommend Technology Solutions
• IT Leadership / Team Development – Leading / Developing IT Team | Setting Clear Expectations | Ensuring Strong Service Delivery
• Infrastructure / Systems Management – Overseeing Hardware / Networks / Servers / Cloud Systems / On-Site Technology Across Practices / Support Center
• Clinical Technology Platforms – Managing / Optimizing Core Platforms | Practice Management Systems / Phone Systems / Imaging Tools / Digital X-Ray Equipment
• Practice Integration / Expansion – Supporting New Practice Integrations / Relocations / Expansions Through System Setup / Standardization / Reliable Technology Deployment
• Cybersecurity / Compliance – Maintaining Strong Security Practices | Ensuring Compliance with Healthcare Regulations (HIPAA)
• Data Protection / Resilience – Managing Data Protection / Backups / Disaster Recovery / Incident Response Planning
• Security Assessment / Remediation – Conducting Security Assessments / Driving Remediation Initiatives
• Vendor / MSP Management – Overseeing Relationships With IT Vendors / MSPs / Software Partners | Contract Review / Negotiation
• Technology Projects – Leading Major IT Initiatives | System Upgrades / Network Improvements / Enterprise Technology Rollouts
• Support Analytics / Optimization – Using Ticketing Systems / Data Insights to Monitor Support Trends | Addressing Recurring Issues | Implementing Long-Term Solutions

JOB REQUIREMENTS

• IT Leadership (7+ years) – Leading Teams or Major Technology Initiatives (3+ years)
• Multi-Site / DSO Operations – Supporting Multi-Location Organizations / Centralized Support Model Serving Distributed Clinical Sites | Healthcare / Dental Environments (strongly preferred)
• Infrastructure / Systems Expertise – Networks / Servers / Cloud Environments / Cybersecurity Best Practices / Dental-Specific Platforms (Management Systems / Clinical Technologies)
• Vendor / Project / M&A Management – Managing Vendors / MSPs | Driving Complex Technology Projects | Supporting End-Users in High-Volume / Service-Oriented Environments | M&A Integration Activities (Systems Migrations / Hardware Standardization / Secure Protected Health Information (PHI) Transfers
• Communication / Problem Solving – Exhibiting Strong Verbal / Written Communication Skills | Strong Analytical / Problem-Solving Mindset
• Collaboration / Service Orientation – Commitment to Reliable IT Support / Building Strong Cross-Functional Working Relationships

PREFERRED (not required)

• Healthcare IT Environment – Working in a DSO or Similar Multi-Site Healthcare Organization
• Healthcare Compliance – Applying HIPAA Privacy / Security Requirements within a Dental / Clinical Environment
• Clinical / Practice Technology – Supporting VoIP Systems / Imaging Software / Remote Access Tools / Centralized Monitoring Platforms / AI-Enhanced Diagnostic Technologies
• Practice Integration / Standardization – Supporting Practice Integrations / System Standardization / New Practice Onboarding within a Growth-Oriented Multi-Site Environment

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.